Refund Policy

At Bape Hoodies, we aim to keep our refund process fair, clear, and secure for both our customers and our business. By placing an order on our website, you agree to the terms outlined in this Refund Policy.

1. All Sales Are Subject to Review

We reserve the right to review every refund, return, exchange, cancellation, and claim request on a case-by-case basis. Approval of any request is not automatic and depends on our policy terms, product condition, order status, and verification results.

2. No Refunds After Delivery Confirmation

Orders that show successful delivery confirmation to the shipping address provided at checkout are generally not eligible for a refund unless the item is proven to be materially defective or the wrong item was sent by us. Claims based only on buyer’s remorse, change of mind, or personal preference will not qualify for a refund.

3. Used, Worn, Washed, or Damaged Items Are Not Eligible

We do not accept returns or issue refunds for items that have been:

• worn
• used
• washed
• altered
• damaged after delivery
• returned without original packaging where applicable

Returned products must be in original, unused, and resalable condition.

4. Wrong Size / Change of Mind

Please review product details carefully before placing your order. Orders will not be refunded for:

• choosing the wrong size
• change of mind
• no longer wanting the item
• personal expectation differences that do not reflect an actual product defect

5. Return Request Time Limit

Any return or refund request must be submitted within 3 days of delivery. Requests made after this period may be declined. Customers must contact us first and receive return approval before sending anything back.

6. Unauthorized Returns Will Not Be Accepted

Items returned without prior approval from our support team may be refused and will not qualify for a refund. Do not send any order back without written confirmation from us.

7. Condition Verification Before Refund

If a return is approved, the item will be inspected once received. A refund will only be considered after our team confirms that:

• the correct item was returned
• the item matches the original order
• the product is unused and undamaged
• the claim is valid under our policy

We reserve the right to deny any refund if the returned item fails inspection.

8. Shipping Charges Are Non-Refundable

Original shipping charges, handling charges, and any related service fees are non-refundable, except where required or where we determine that the error was caused by us.

9. Return Shipping Responsibility

Customers are responsible for return shipping costs unless the wrong item was sent or the item qualifies under an approved product issue claim. We strongly recommend using a trackable shipping service, as we are not responsible for returns lost in transit.

10. Damaged, Incorrect, or Defective Items

If you receive a wrong or damaged item, you must contact us within 48 hours of delivery and provide:

• your order number
• clear photos of the item
• clear photos of packaging
• a brief explanation of the issue

Failure to provide sufficient proof may result in rejection of the claim.

11. Refund Method

If approved, refunds will be issued back to the original payment method only. We do not issue cash refunds or refunds to alternate accounts. Processing times may vary depending on the payment provider or financial institution.

12. Fraud, Abuse, and Suspicious Activity

To protect our business from refund abuse, item-use abuse, false claims, and payment disputes, we reserve the right to:

• reject suspicious refund requests
• request additional verification
• deny repeat abuse patterns
• cancel or hold high-risk orders before shipment
• refuse service where fraudulent or abusive behavior is suspected.

13. Chargebacks and Payment Disputes

Customers are expected to contact us first to resolve any order issue before opening a payment dispute or chargeback. If a chargeback is filed after successful delivery or without first contacting us, we reserve the right to submit all relevant order evidence, shipping records, tracking confirmation, policy disclosures, and communication history in response to the dispute. Visa and Mastercard both provide merchant dispute frameworks where delivery records, policy disclosures, and prior refunds can matter in representment.

14. Order Cancellations

Orders may only be canceled before processing begins. Once an order has entered processing, preparation, or shipment stages, it may no longer be canceled.

15. Policy Acceptance

By purchasing from Bape Hoodies, you acknowledge that you have read, understood, and agreed to this Refund Policy before completing your order.